BPaaS Market by Business Process - Global Industry Size, Share, Trends and Forecast, 2018 – 2026

Category : ICT | Delivery Format : PDF | Status: Forthcoming | Report ID : ARC681


BPaaS i.e. business process-as-a service is a comprehensive solution package presented by cloud service providers from many leading key players to empower business process outsourcing (BPO) above cloud computing service model. The objective of usual BPO services is to moderate labor expenditures which can be achieved by using BPaaS manufacturing solutions. The estimating model for BPaaS manufacturing solutions is either subscription based or consumption based.

Market Dynamics

Upsurge in the acceptance rate of BPaaS bySMEs i.e. small and medium-sized enterprises, improved focus on lower total cost of ownership (TCO), cost-effectiveness, and necessity for corporate agility are some factors majorly driving the growth of this market. Lack of information and technology (IT) skills and knowledge in underdeveloped regions may hinder the growth of this market. Nonetheless, need for low cost IT infrastructure and data availability, upsurge in the necessity for business process analytics is expected to propel growth of this market during years to come.

Market Classification

The BPaaS market by business process can be bifurcated on the basis ofbusiness process, organization size, vertical, and geography. By business process, BPaaS market by business process can be segmented intohuman resource management (HRM), customer service and support, accounting and finance, sales and marketing, operations, and procurement and supply chain management, among others such as R&D. By organization size, BPaaS market by business process can be segmented into small and medium-sized enterprises (SMES) and large enterprises. By vertical, BPaaS market by business process can be segmented intobanking, financial services, and insurance (BFSI), telecom and IT/ITES, manufacturing, e-commerce and retail, healthcare, government, and among others such as media and entertainment, and education. On the basis of geography, the BPaaS market by business processcan be segmented into North America, Latin America, Europe, Middle East & Africa (MEA) and Asia-Pacific.

Report Coverage


BPaaS Market by Business Process

Analysis Period

2015 – 2026

Historic Data

2015 – 2016

Base Year


Forecast Data

2018 – 2026

Market Stratification

Business Process, Organization Size, Vertical, Geography

Regional Scope

North America, Europe, Asia-Pacific, Latin America, Middle East and Africa (MEA)

Report Coverage

Market Trends, Drivers, Restraints, Porter's Five Forces Analysis, Competitive Analysis,

Player Profiling, Value Chain Analysis


Market Participants

Some of the major players involved in BPaaS market by business process include Capgemini SE, IBM Corp., EXL Service, Accenture, Genpact, Wipro Ltd., Cognizant, Fujitsu, HCL Technologies Ltd., and Tata Consultancy Services Ltd among others.

Market Segmentation

Market By Business Process

  • Human Resource Management (HRM)
  • Accounting and Finance
  • Sales and Marketing
  • Customer Service and Support
  • Procurement and Supply Chain Management
  • Operations
  • Others

Market By Organization Size

  • Small and Medium-Sized Enterprises (SMEs)
  • Large Enterprises

Market By Vertical

  • Banking, Financial Services, and Insurance (BFSI) 
  • Telecom and IT/ITES
  • Manufacturing 
  • E-commerce and Retail
  • Healthcare
  • Government
  • Others (Media and Entertainment, and Education)

Market By Geography

  • North America
    • U.S.
    • Canada
    • Mexico
  • Europe
    • UK
    • France
    • Germany
    • Rest of Europe
  • Asia-Pacific
    • China
    • Japan
    • India
    • Australia
    • Rest of Asia-Pacific
  • Latin America
    • Brazil
    • Chile
    • Rest of LATAM
  • Middle East and Africa (MEA)
    • South Africa
    • Saudi Arabia
    • Rest of MEA

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