Business Process Outsourcing Market (By Service: Finance & Accounting, Human Resources, Knowledge Process Outsourcing, Procurement & Supply Chain, Customer Services, Others; By End-User: Banking, Financial Services, and Insurance (BFSI), Healthcare, Manufacturing, IT & Telecommunication, Retail, Others) - Global Industry Analysis, Market Size, Opportunities and Forecast, 2018 - 2026

Category : ICT | Published at : January-2019 | Delivery Format : PDF | Status: Published | Pages : 160

The global business process outsourcing market size is anticipated to reach USD 344.2 billion by 2026, registering at a CAGR growth of 8.3% over the forecast period.

BPO is rapidly gaining momentum across an array of verticals such as banking, financial services, and insurance (BFSI), healthcare, manufacturing, IT & telecommunications, retail, and others, which is driving the growth of the BPO market.

Market Dynamics

Demand to decrease operational costs is a main factor expected to boost the business process outsourcing market. Any further expenditure spent on a device or business that is not among major capabilities of a company is called as operational costs. A growing numeral of businesses have been outsourcing these operations, allowing them to emphasis on core capabilities and improve their business. This results in cost competence and real time as well as resource management.

Market Insights

Business activities of any association are characterized into basic, critical, core, and non-core activities. Core exercises are an organization's essential capabilities that give it a key favourable position, while basic tasks require a specific range of abilities. Non-core activities are supporting tasks that to a great extent include relationship the executives among shoppers and items. Grouping these exercises is essential so as to distribute assets fittingly to guarantee opportune conveyance administrations. These days, organizations have started putting more noteworthy accentuation on core activities with a view to keep up their market nearness and grow their client base. This has brought about higher redistributing of non-core activities.

Market Segmentation

Market By Service

  • Finance & Accounting
  • Human Resources
  • Knowledge Process Outsourcing
  • Procurement & Supply Chain
  • Customer Services
  • Others

Market By End-User

  • Banking, Financial Services, and Insurance (BFSI)
  • Healthcare
  • Manufacturing
  • IT & Telecommunication
  • Retail
  • Others

Market By Geography

  • North America
    • U.S.
    • Canada
    • Mexico
  • Europe
    • UK
    • Germany
    • France
    • Rest of Europe
  • Asia-Pacific
    • China
    • Japan
    • India
    • Australia
    • Rest of Asia-Pacific
  • Latin America
    • Brazil
    • Chile
    • Rest of Latin America
  • Middle East and Africa (MEA)
    • South Africa
    • Saudi Arabia
    • Rest of MEA

Regional Insights

Europe capture around 27% in the business process outsourcing market in 2018. Development in the regional market is credited to flexibility and customization of service delivering in order to develop efficient and efficient solution, paired with increasing need for cloud computing technology.

The Latin America business process outsourcing market is expected to exhibition a CAGR beyond 5.4% during the forecast timeframe. This development is ascribable to speedy growth of the manufacturing and (CPG) consumer packaged goods industries in this region. Moreover, growing support from the government to promotion of English language learning programs in to gain fascination from global service providers is expected to push business process outsourcing market growth.

Market Participants

Market companies are concentrating on implementing new strategies for instance regional expansion, partnerships, mergers and acquisitions, new product launches, and distribution agreements to surge their revenue share. The major players associated with the Business process outsourcing market are Infosys Limited, Accenture, HCL, Capgemini, Wipro, and Amdocs.

Strategic partnerships and associations is a significant strategy among foremost players to merge their presence in the market. For instance, Capgemini entered into a partnership with NetSuite in October 2014, the company NetSuite delivers cloud computing solutions international. The objective of this partnership is to enable Capgemini launched its new virtual company, which delivers business process outsourcing solutions. The numerous business solutions offered comprise of human resources, accounting and finance, and a host of technology solutions.

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